Frequently Asked Questions
How do I reset my password?
Currently your password is managed by your SSO service that you are using. Please contact your system administrator for password reset requests.
Where can I check system outages?
Our System Status section provides real-time updates on any ongoing incidents or maintenance.
What's the difference between plans?
Compare our pricing plans to see feature availability and limitations for each tier.
How do I upgrade my account?
You can upgrade at any time from your Billing Settings page. Changes take effect immediately.
Troubleshooting
Connection Issues
Ensure your internet is stable and firewall rules are not blocking connections to our servers. Whitelist api.nestmonitor.com and wss://realtime.nestmonitor.com.
API Errors
Check if your API key is valid or has expired. Regenerate keys from your Account Settings if needed.
Slow Response
Visit our System Status for potential outages. For persistent issues, try reducing your polling interval.